Shipping & Returns

Thank you for your interest in our products, It means a lot to us. If you have any questions, please contact me; I answer all questions and really appreciate feed back and suggestions.

Payments

I accept Paypal, Direct Deposit, and Credit Cards. If you're having any issues through checkout, please contact me, and I'll try my best to help you out.
 

Shipping within the US & Canada

We offer a fair flat fee of $10.00 US for a shipping with the US and Canada.

Your order will be shipped within 2 or 4 business days after credit card authorization. We usually ship with USPS.
The estimated delivery time can be anywhere from 5 days to a 10 days, I have no control of how fast the delivery will be or when your package will arrive. I'll provide a tracking number when your order is placed. 

Behind the Hill cannot be held responsible for parcels not collected. In case parcels are not collected, they will be sent back to us. We are not responsible for items shipped back to us. We will charge the customer again for sending the package a second time if a parcel has not been received or collected on the first shipping.
** We like to recycle. Your purchase is packaged by using recycled items whenever possible**

Shipping international


International shipping costs are usually (very) high!  We feel that offering $25 flat rate shipping is very reasonable. Most items come in a medium size box and depending on the destination, shipping cost range from $20-$80 historically.

Refunds

We want to make sure your entire experience with us is the best it can be. We want you to be happy when you get your order from Behind the Hill and that you are completely in love with your purchase.

If that's not the case, we will do our best to make it right.

If for any reason you change your mind about your purchase, domestic returns can be made up to 10 days after the date of purchase for a full refund. Just send an email to maud@behindthehill.com for return instructions. Customers are responsible for return shipping cost.

Items must be in the same condition as they were upon receipt. 

All sale items are final sale.

If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to maud@behindthehill.com. We will either send you a new piece or refund your money, whichever is preferred. 

Please be aware that the color display on each computer varies so please ask all questions before making purchase. 
Damaged caused during transit/shipping is not under our control, insurance is always available for purchase for any item. Please let us know, if you'd like to add insurance to your package.